{"id":2652,"date":"2026-10-15T08:35:19","date_gmt":"2026-10-15T08:35:19","guid":{"rendered":"https:\/\/clinicasdentales.net\/igest\/?page_id=2652"},"modified":"2026-10-15T09:58:09","modified_gmt":"2026-10-15T09:58:09","slug":"app-incidencias-en-servicio","status":"publish","type":"page","link":"https:\/\/clinicasdentales.net\/igest\/app-incidencias-en-servicio\/","title":{"rendered":"Incidencias del servicio desde el m\u00f3vil"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2652\" class=\"elementor elementor-2652\">\n\t\t\t\t<main id=\"contenido-principal\" class=\"elementor-element elementor-element-55478eb4 e-con e-atomic-element e-div-block-base e-default-main ig-root ig-interior ig-i-app \" data-id=\"55478eb4\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"55478eb4\">\n    <section class=\"elementor-element elementor-element-69d7d129 e-con e-atomic-element e-div-block-base e-default-section ig-i-hero \" data-id=\"69d7d129\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"69d7d129\">\n    <div class=\"elementor-element elementor-element-7851b181 e-con e-atomic-element e-div-block-base e-default-div ig-wrap \" data-id=\"7851b181\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"7851b181\">\n    \t\t\t<p class=\"ig-i-breadcrumb e-paragraph-base e-default-p\" data-interaction-id=\"12db533c\"><a href=\"https:\/\/clinicasdentales.net\/igest\/\">Inicio<\/a> \/ <a href=\"https:\/\/clinicasdentales.net\/igest\/app-moviles\/\">App m\u00f3vil<\/a> \/ Incidencias del servicio desde el m\u00f3vil<\/p>\n\t\t<div class=\"elementor-element elementor-element-38bade01 e-con e-atomic-element e-grid-base e-default-div ig-i-hero-grid \" data-id=\"38bade01\" data-element_type=\"e-grid\" data-e-type=\"e-grid\" data-interaction-id=\"38bade01\">\n    <div class=\"elementor-element elementor-element-4a13e6e6 e-con e-atomic-element e-flexbox-base e-default-div ig-stack \" data-id=\"4a13e6e6\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"4a13e6e6\">\n    \t\t\t<p class=\"ig-eyebrow e-paragraph-base e-default-p\" data-interaction-id=\"4325c6da\">App m\u00f3vil<\/p>\n\t\t\t\t\t<h1 data-interaction-id=\"31720f79\" class=\"ig-h1 e-heading-base e-default-h1\">Incidencias del servicio desde el m\u00f3vil<\/h1>\n\t\t\t\t\t<p class=\"ig-copy e-paragraph-base e-default-p\" data-interaction-id=\"6ae2460a\">El empleado comunica lo ocurrido con una descripci\u00f3n y, cuando ayuda, una fotograf\u00eda. La empresa y el supervisor asignado reciben el aviso para poder revisar la incidencia.<\/p>\n\t\t<div class=\"elementor-element elementor-element-15ac3547 e-con e-atomic-element e-flexbox-base e-default-div ig-actions \" data-id=\"15ac3547\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"15ac3547\">\n    \t\t\t<a href=\"https:\/\/www.solucioninformatica.es\/contacto\/\" target=\"_self\" class=\"ig-primary e-button-base e-default-a\" data-interaction-id=\"59666976\">\n\tSolicitar una demostraci\u00f3n\n<\/a>\n\t\t\t\t\t<p class=\"ig-link e-paragraph-base e-default-p\" data-interaction-id=\"1409c0fb\"><a href=\"#detalle-1\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tExplorar la app \u2193\n\t<\/a><\/p>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-485ba25d e-con e-atomic-element e-flexbox-base e-default-div ig-i-phone-group \" data-id=\"485ba25d\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"485ba25d\">\n    <a class=\"elementor-element elementor-element-13d4a313 e-con e-atomic-element e-flexbox-base e-default-a ig-screen-detail ig-i-capture ig-i-phone \" data-id=\"13d4a313\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"13d4a313\" href=\"https:\/\/clinicasdentales.net\/igest\/wp-content\/uploads\/2021\/03\/Incidencia-creacion.png\" target=\"_self\">\n    \t\t\t<img fetchpriority=\"high\" decoding=\"async\" class=\"e-image-base e-default-img ig-shot\" data-interaction-id=\"23587b59\" id=\"1805\" src=\"https:\/\/clinicasdentales.net\/igest\/wp-content\/uploads\/2021\/03\/Incidencia-creacion.png\" width=\"431\" height=\"702\" srcset=\"https:\/\/clinicasdentales.net\/igest\/wp-content\/uploads\/2021\/03\/Incidencia-creacion.png 431w, https:\/\/clinicasdentales.net\/igest\/wp-content\/uploads\/2021\/03\/Incidencia-creacion-184x300.png 184w\" alt=\"i-Gest: Comunicar una incidencia.\"\/>\t\t\t\t\t<p class=\"ig-small e-paragraph-base e-default-p\" data-interaction-id=\"21828502\">Ampliar \u00b7 Comunicar una incidencia \u2197<\/p>\n\t\t\n<\/a>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-56cfafc5 e-con e-atomic-element e-div-block-base e-default-section ig-section \" data-id=\"56cfafc5\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"56cfafc5\">\n    <div class=\"elementor-element elementor-element-29e4b9be e-con e-atomic-element e-div-block-base e-default-div ig-wrap \" data-id=\"29e4b9be\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"29e4b9be\">\n    <div class=\"elementor-element elementor-element-668ed7e7 e-con e-atomic-element e-grid-base e-default-div ig-i-document \" data-id=\"668ed7e7\" data-element_type=\"e-grid\" data-e-type=\"e-grid\" data-interaction-id=\"668ed7e7\">\n    <nav class=\"elementor-element elementor-element-14fb52fc e-con e-atomic-element e-flexbox-base e-default-nav ig-i-toc \" data-id=\"14fb52fc\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"14fb52fc\">\n    \t\t\t<p class=\"ig-eyebrow e-paragraph-base e-default-p\" data-interaction-id=\"7b352a44\">En esta p\u00e1gina<\/p>\n\t\t\t\t\t<p class=\"ig-link e-paragraph-base e-default-p\" data-interaction-id=\"608710d2\"><a href=\"#detalle-1\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tCreaci\u00f3n de una incidencia en servicio\n\t<\/a><\/p>\n\t\t\t\t\t<p class=\"ig-link e-paragraph-base e-default-p\" data-interaction-id=\"196d3a08\"><a href=\"#detalle-2\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tRelaci\u00f3n de incidencias del empleado\n\t<\/a><\/p>\n\t\t\t\t\t<p class=\"ig-link e-paragraph-base e-default-p\" data-interaction-id=\"2864f81f\"><a href=\"#detalle-3\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tRevisi\u00f3n de incidencias por el supervisor\n\t<\/a><\/p>\n\t\t\t\t\t<p class=\"ig-link e-paragraph-base e-default-p\" data-interaction-id=\"7c98592c\"><a href=\"#detalle-4\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tFiltros de consulta del supervisor\n\t<\/a><\/p>\n\t\t\n<\/nav>\n<div class=\"elementor-element elementor-element-7b53e0b0 e-con e-atomic-element e-flexbox-base e-default-div ig-i-reading \" data-id=\"7b53e0b0\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"7b53e0b0\">\n    <section id=\"detalle-1\" class=\"elementor-element elementor-element-3d232eb e-con e-atomic-element e-flexbox-base e-default-section ig-i-section \" data-id=\"3d232eb\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"3d232eb\">\n    \t\t\t<h2 data-interaction-id=\"5bb41ff9\" class=\"ig-h2 e-heading-base e-default-h2\">Creaci\u00f3n de una incidencia en servicio<\/h2>\n\t\t<div class=\"elementor-element elementor-element-45411299 e-con e-atomic-element e-grid-base e-default-div ig-i-subgrid \" data-id=\"45411299\" data-element_type=\"e-grid\" data-e-type=\"e-grid\" data-interaction-id=\"45411299\">\n    <div class=\"elementor-element elementor-element-585f0beb e-con e-atomic-element e-flexbox-base e-default-div ig-i-detail \" data-id=\"585f0beb\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"585f0beb\">\n    \t\t\t<h3 data-interaction-id=\"202352ae\" class=\"ig-h3 e-heading-base e-default-h3\">Informar<\/h3>\n\t\t\t\t\t<p class=\"ig-copy e-paragraph-base e-default-p\" data-interaction-id=\"7b00abee\">La incidencia se vincula inicialmente al servicio o a la orden desde la que el empleado abre esta opci\u00f3n. Revise la fecha y seleccione uno de los tipos de incidencia definidos por la empresa.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-566057e2 e-con e-atomic-element e-flexbox-base e-default-div ig-i-detail \" data-id=\"566057e2\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"566057e2\">\n    \t\t\t<h3 data-interaction-id=\"5f756b53\" class=\"ig-h3 e-heading-base e-default-h3\">Texto de la incidencia y Foto<\/h3>\n\t\t\t\t\t<p class=\"ig-copy e-paragraph-base e-default-p\" data-interaction-id=\"fcc7209\">Describa lo ocurrido y, si resulta \u00fatil, a\u00f1ada una fotograf\u00eda para explicar la incidencia.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-bc21816 e-con e-atomic-element e-flexbox-base e-default-div ig-i-detail \" data-id=\"bc21816\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"bc21816\">\n    \t\t\t<h3 data-interaction-id=\"373c9bcd\" class=\"ig-h3 e-heading-base e-default-h3\">Env\u00edo de email<\/h3>\n\t\t\t\t\t<p class=\"ig-copy e-paragraph-base e-default-p\" data-interaction-id=\"6e07a170\">Al guardar la incidencia, se genera un correo para la empresa y para el supervisor asignado.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n<section id=\"detalle-2\" class=\"elementor-element elementor-element-154bc0a7 e-con e-atomic-element e-flexbox-base e-default-section ig-i-section \" data-id=\"154bc0a7\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"154bc0a7\">\n    \t\t\t<h2 data-interaction-id=\"120dc872\" class=\"ig-h2 e-heading-base e-default-h2\">Relaci\u00f3n de incidencias del empleado<\/h2>\n\t\t<div class=\"elementor-element elementor-element-116a50c1 e-con e-atomic-element e-grid-base e-default-div ig-i-subgrid \" data-id=\"116a50c1\" data-element_type=\"e-grid\" data-e-type=\"e-grid\" data-interaction-id=\"116a50c1\">\n    <div class=\"elementor-element elementor-element-2fc35f74 e-con e-atomic-element e-flexbox-base e-default-div ig-i-detail \" data-id=\"2fc35f74\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"2fc35f74\">\n    \t\t\t<h3 data-interaction-id=\"4b987f18\" class=\"ig-h3 e-heading-base e-default-h3\">\u00daltimas incidencias<\/h3>\n\t\t\t\t\t<p class=\"ig-copy e-paragraph-base e-default-p\" data-interaction-id=\"1d8c2392\">La consulta inicial muestra las veinte \u00faltimas incidencias comunicadas por el empleado, para comprobar que han quedado registradas.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-600cfdf7 e-con e-atomic-element e-flexbox-base e-default-div ig-i-detail \" data-id=\"600cfdf7\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"600cfdf7\">\n    \t\t\t<h3 data-interaction-id=\"28c02a2b\" class=\"ig-h3 e-heading-base e-default-h3\">Filtro<\/h3>\n\t\t\t\t\t<p class=\"ig-copy e-paragraph-base e-default-p\" data-interaction-id=\"1c3a8c4c\">Utilice el filtro para buscar incidencias por cliente y sin limitarse a un intervalo de fechas.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-17194fe0 e-con e-atomic-element e-flexbox-base e-default-div ig-i-detail \" data-id=\"17194fe0\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"17194fe0\">\n    \t\t\t<h3 data-interaction-id=\"5283a90e\" class=\"ig-h3 e-heading-base e-default-h3\">Modificar y Borrar incidencias<\/h3>\n\t\t\t\t\t<p class=\"ig-copy e-paragraph-base e-default-p\" data-interaction-id=\"63308fd8\">El empleado puede modificar o eliminar una incidencia mientras la empresa no la haya marcado como revisada.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n<section id=\"detalle-3\" class=\"elementor-element elementor-element-7c05cc12 e-con e-atomic-element e-flexbox-base e-default-section ig-i-section \" data-id=\"7c05cc12\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"7c05cc12\">\n    \t\t\t<h2 data-interaction-id=\"65db3dc9\" class=\"ig-h2 e-heading-base e-default-h2\">Revisi\u00f3n de incidencias por el supervisor<\/h2>\n\t\t<div class=\"elementor-element elementor-element-3a71c5f7 e-con e-atomic-element e-grid-base e-default-div ig-i-subgrid \" data-id=\"3a71c5f7\" data-element_type=\"e-grid\" data-e-type=\"e-grid\" data-interaction-id=\"3a71c5f7\">\n    <div class=\"elementor-element elementor-element-1b58ef3e e-con e-atomic-element e-flexbox-base e-default-div ig-i-detail \" data-id=\"1b58ef3e\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"1b58ef3e\">\n    \t\t\t<h3 data-interaction-id=\"51e6f2b7\" class=\"ig-h3 e-heading-base e-default-h3\">\u00daltimas incidencias comunicadas<\/h3>\n\t\t\t\t\t<p class=\"ig-copy e-paragraph-base e-default-p\" data-interaction-id=\"316d822\">El supervisor consulta las incidencias de los servicios que tiene asignados. La misma informaci\u00f3n puede gestionarse desde el ERP, ya que los datos se comparten en la nube.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-521ec459 e-con e-atomic-element e-flexbox-base e-default-div ig-i-detail \" data-id=\"521ec459\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"521ec459\">\n    \t\t\t<h3 data-interaction-id=\"11d1c081\" class=\"ig-h3 e-heading-base e-default-h3\">Datos<\/h3>\n\t\t\t\t\t<p class=\"ig-copy e-paragraph-base e-default-p\" data-interaction-id=\"58c80480\">La relaci\u00f3n incluye los datos de la incidencia y el nombre del empleado que la comunic\u00f3.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n<section id=\"detalle-4\" class=\"elementor-element elementor-element-8a316d1 e-con e-atomic-element e-flexbox-base e-default-section ig-i-section \" data-id=\"8a316d1\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"8a316d1\">\n    \t\t\t<h2 data-interaction-id=\"722047c\" class=\"ig-h2 e-heading-base e-default-h2\">Filtros de consulta del supervisor<\/h2>\n\t\t<div class=\"elementor-element elementor-element-6607ce1e e-con e-atomic-element e-flexbox-base e-default-div ig-i-detail \" data-id=\"6607ce1e\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"6607ce1e\">\n    \t\t\t<h3 data-interaction-id=\"30c8573d\" class=\"ig-h3 e-heading-base e-default-h3\">Filtrar<\/h3>\n\t\t\t\t\t<p class=\"ig-copy e-paragraph-base e-default-p\" data-interaction-id=\"50129b2a\">El filtro permite seleccionar las incidencias de los servicios asignados al supervisor. Si dispone de acceso global, puede ampliar la consulta a la informaci\u00f3n de toda la empresa.<\/p>\n\t\t\n<\/div>\n\n<\/section>\n\t\t\t<p class=\"ig-small e-paragraph-base e-default-p\" data-interaction-id=\"706e467d\">Las funciones disponibles dependen de la configuraci\u00f3n y del nivel de acceso de cada usuario.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-3bd68026 e-con e-atomic-element e-div-block-base e-default-section ig-section e-75a36abf-3465 \" data-id=\"3bd68026\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3bd68026\">\n    <div class=\"elementor-element elementor-element-1503b8f3 e-con e-atomic-element e-div-block-base e-default-div ig-wrap \" data-id=\"1503b8f3\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"1503b8f3\">\n    \t\t\t<p class=\"ig-eyebrow e-paragraph-base e-default-p\" data-interaction-id=\"2f27d1b6\">Contin\u00fae explorando<\/p>\n\t\t<div class=\"elementor-element elementor-element-12328fce e-con e-atomic-element e-flexbox-base e-default-div ig-i-related \" data-id=\"12328fce\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"12328fce\">\n    \t\t\t<p class=\"ig-link e-paragraph-base e-default-p\" data-interaction-id=\"37fcd8fe\"><a href=\"https:\/\/clinicasdentales.net\/igest\/app-control-horario\/\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tControl horario y firma de fichajes \u2197\n\t<\/a><\/p>\n\t\t\t\t\t<p class=\"ig-link e-paragraph-base e-default-p\" data-interaction-id=\"3baab6fd\"><a href=\"https:\/\/clinicasdentales.net\/igest\/app-control-empleados\/\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tGesti\u00f3n del equipo desde la app \u2197\n\t<\/a><\/p>\n\t\t\t\t\t<p class=\"ig-link e-paragraph-base e-default-p\" data-interaction-id=\"51b4a8bd\"><a href=\"https:\/\/clinicasdentales.net\/igest\/app-moviles\/\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tLa app m\u00f3vil de i-Gest \u2197\n\t<\/a><\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-3d5fea3d e-con e-atomic-element e-div-block-base e-default-section ig-section e-32741bb-6634 \" data-id=\"3d5fea3d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3d5fea3d\">\n    <div class=\"elementor-element elementor-element-12114365 e-con e-atomic-element e-div-block-base e-default-div ig-wrap \" data-id=\"12114365\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"12114365\">\n    <div class=\"elementor-element elementor-element-322e05a0 e-con e-atomic-element e-flexbox-base e-default-div ig-stack \" data-id=\"322e05a0\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"322e05a0\">\n    \t\t\t<h2 data-interaction-id=\"4ae71aa1\" class=\"ig-h2 e-heading-base e-default-h2\">Veamos c\u00f3mo encaja en su empresa.<\/h2>\n\t\t\t\t\t<p class=\"ig-copy e-paragraph-base e-default-p\" data-interaction-id=\"3d5d4fd7\">Cu\u00e9ntenos c\u00f3mo organiza sus centros y servicios. Le mostramos las funciones de i-Gest con una demostraci\u00f3n.<\/p>\n\t\t<div class=\"elementor-element elementor-element-3cf8aa86 e-con e-atomic-element e-flexbox-base e-default-div ig-actions \" data-id=\"3cf8aa86\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"3cf8aa86\">\n    \t\t\t<a href=\"https:\/\/www.solucioninformatica.es\/contacto\/\" target=\"_self\" class=\"ig-primary e-button-base e-default-a\" data-interaction-id=\"48ee9217\">\n\tSolicitar una demostraci\u00f3n\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n<\/main>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>El empleado comunica lo ocurrido con una descripci\u00f3n y, cuando ayuda, una fotograf\u00eda. La empresa y el supervisor asignado reciben el aviso para poder revisar la incidencia.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2652","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Incidencias del servicio desde el m\u00f3vil - i-Gest<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Incidencias del servicio desde el m\u00f3vil - i-Gest\" \/>\n<meta property=\"og:description\" content=\"El empleado comunica lo ocurrido con una descripci\u00f3n y, cuando ayuda, una fotograf\u00eda. 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